FAQ
Do I have to register an account in order to purchase?
It is optional but we suggest you to create an account so that you can view and keep track on your order information. Moreover, it saves you times from entering your name and address again on your next order. Your order history, contact and delivery address will be securely saved on our database if you have created an account.
If I make an order without creating an account, how can I check my order status?
We will inform you about your order by sending you an email. Tracking number, delivery and arrival status etc will be updated with you promptly.
Is free shipping included in my country?
Certainly, we offer free international shipping on all orders.
Do I need to pay custom duties and taxes?
We do not charge you any taxes. However, that are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders that we cannot guarantee.
How long will be the delivery time?
Different products have different delivery cycles, generally it takes 7-10 days for large goods and 10-20 days for small goods.
Do you have any privacy protection policy on your web site?
We are 100% committed to the protection of our customers' privacy and will never sell or disclose any of our customers’ information to other parties. Our website is created with Shopify, and the payment method is completely in accordance with the official standard of Shopify. Therefore, it is super secure in term of both customer privacy and payment security.
Will I receive spam or junk mail if I leave you my email address?
Definitely not! we will never send you spam emails for any reason. We will only send you email that is related to your order. If you subscribe to our newsletter, then you will also receive our promotional email with product discount and information of our latest product.
Any warranty?
Guarantee 1 year warranty. We can replace the product for free due to any natural damage during this warranty period. For other product quality issues, we offer 7 days free return of receipt of the product.
Where can I get discount coupon?
We offer product discount coupons occasionally and send offers to our subscribers by emails. So make sure you have subscribed to our email list and don’t miss our latest offers.
How to contact you?
If you have any question about our products, please feel free to contact us at
shanrensupport@micronovelty.com. We will get back to you within 3 working days.