Shipping policy

Shipping Policy

Thank you for shopping with SHANREN. We are committed to delivering your order promptly and ensuring that your shopping experience is smooth from start to finish. Please review our shipping policies below.

1.Order Processing
Order Handling Time: All orders are processed within 2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Cutoff Time: Orders placed after 18 PM UTC8 will be processed the following business day.

2. Shipping
We offer international shipping to select countries. International shipping rates and delivery times will vary based on the destination.

Free tax/duties: Free tax available for all countries. In case you need to pay for the tax, Please contact us. We will bear the tax for you.
Shipping time: Most of countries in US & EU & CA are 7-15 business days delivered. Some of the special address might takes 25 business days.

3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment using the provided tracking number on our website or through the carrier’s website.

4. Shipping Delays
Occasionally, shipping delays can occur due to factors beyond our control (e.g., weather conditions, carrier delays, customs processing). We will keep you informed if there are any significant delays with your order.

5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at sales@shanrentech.com within 3 days of receiving the order. We will work with the carrier to investigate and resolve the issue.

6. Contact Us
For any questions or concerns regarding shipping, please contact us at:

Email: sales@shanrentech.com
Phone: +86-755-86352225
Hours of Operation: UTC8 9:00AM-18:00PM